Last updated:

Privacy policy.

Lundai ("we", "our", "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use lundai.ai (the "Site") and our services, including the bots we build.

  1. Information We Collect

1.1 Personal Information

When you contact us through the Site, we collect what you submit, including:

  • Name

  • Email address

  • Information about the expert or bot you are inquiring about

  • Any other details you choose to share in the form or in correspondence

1.2 Bot Interactions

If you interact with a Lundai bot through WhatsApp, the Site, or any other channel, we receive and store the messages you send and the responses provided. We may review these conversations to improve the bot, refine its accuracy, and develop our services. Where a bot is modeled on a specific expert, the expert may also review conversations to refine the bot.

1.3 Non-Personal Information

When you visit the Site, we automatically collect:


  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent on each page

  • Referring URLs

  • Cookies and similar tracking technologies


  1. How We Use Your Information


  • We use the information we collect to:

  • Respond to your inquiries and requests

  • Operate, maintain, and improve the Site and our services

  • Build, refine, and quality-check the bots

  • Personalize your experience

  • Monitor usage, performance, and security

  • Comply with legal obligations

  • Communicate with you about Lundai (you can opt out of marketing communications at any time)


  1. How We Share Your Information

We do not sell your personal information. We may share it with:


  • Service Providers: Vendors who help us operate the Site and our services, including hosting, analytics, customer support, messaging infrastructure, and AI model providers. These providers are bound by confidentiality and data protection obligations.

  • The Expert: Where relevant, the expert whose bot you are interacting with may review conversations to refine the bot's accuracy and voice.

  • Legal Compliance: If required by law, court order, or to protect our rights, safety, or property.


Business Transfers: In connection with any merger, acquisition, financing, or sale of assets, your information may be transferred to a successor entity.


  1. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, and understand how the Site is used. You can disable cookies in your browser settings. Some features of the Site may not work properly without them.


  1. Data Retention

We retain your information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your information at any time, subject to applicable law and any obligations we have to retain certain records.


  1. Security

We take reasonable technical and organizational measures to protect your information. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.


  1. International Users

Lundai operates from the Dubai International Financial Centre (DIFC), Dubai, United Arab Emirates. We process personal data in accordance with the DIFC Data Protection Law (DIFC Law No. 5 of 2020). By using the Site or our services, you understand that your information may be transferred to, stored, and processed in the DIFC, the wider UAE, and in other countries where our service providers operate. These countries may have data protection laws that differ from the laws in your country.


  1. Third-Party Links

The Site may contain links to third-party websites and services, including WhatsApp where our bots operate. We are not responsible for the privacy practices of those third parties. Please review their policies before providing information.


  1. Your Rights and Choices

Depending on where you live, you may have rights to:


  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information

  • Object to or restrict our processing of your information

  • Withdraw consent where we rely on consent

  • Opt out of marketing communications

  • Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at hello@lundai.ai. We will respond within the timeframes required by applicable law.


  1. Children

The Site and our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.


  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest version. If we make material changes, we will provide reasonable notice through the Site or by email. Continued use of the Site or our services after changes constitutes acceptance of the updated policy.


  1. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact us:


Lundai

hello@lundai.ai